Customer Service Coordinator

PROFILE

• Degree in Economics, Business Administration or a comparable field
• Initial practical in customer service, back office operations, logistics, or supply chain management
• Structured, hands-on, and solution-oriented mindset with strong organizational skills and attention to detail
• High level of reliability, flexibility, and a proactive, customer-focused attitude
• Solid user knowledge of MS Office applications, particularly Excel (e.g., data handling, basic analysis, and reporting)
• Fluency in German and English, both written and spoken, enabling effective communication with internal and external stakeholders
• Strong team spirit and collaboration within an international and multicultural environment

TASKS

• Manage and coordinate day-to-day after-sales operations, including spare parts and repair activities, ensuring efficient and timely processing
• Create, enter, and continuously monitor sales and repair orders in the system, ensuring data accuracy and completeness
• Track order status throughout the entire lifecycle, proactively managing priorities, deadlines, and urgent requests to meet customer expectations
• Act as a key support interface for customer inquiries, providing prompt, reliable, and solution-oriented assistance in close collaboration with internal stakeholders
• Prepare and maintain regular operational reports, analyze key performance indicators (KPIs), and support performance tracking and continuous improvement initiatives